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Customer phone number anonymization
  27@***com 27-07-2020 12:48 Reply (4)
You or your delivery carrier may only contact the customer via phone for delivery issues through our phone number anonymization system.

When calling a customer, use the temporary phone number, including the extension if provided, and follow the prompts. The phone number will expire once the package is delivered. This system is scheduled to be rolled out over the next few weeks.

As a reminder, in accordance with our Communication guidelines https://sellercentral.amazon.com/gp/help/G1701, you should only contact customers to fulfill an order. If you need to contact a customer for any reason other than package delivery, please use the Buyer-Seller Messaging Service https://sellercentral.amazon.com/messaging/inbox.

Refer to the Prohibited seller activities and actions https://sellercentral.amazon.com/gp/help/G200386250 policy for information about appropriate use of customer phone numbers.

Visit the Help page https://sellercentral.amazon.com/gp/help/GRXT7XJ8GKS4LXJ4 to learn more.
Customer phone number anonymization
  27@***com time: 27-07-2020 12:48 Reply (4)